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Omnichannel Messaging

Send SMS alerts, voice broadcasts (OBD), and WhatsApp messages through a unified delivery engine with centralized balance management.

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Omnichannel Messaging

WhatsApp & Messaging

Built-in Module

What You Can Do

  • Broadcast DLT-compliant transactional alerts and promotional SMS campaigns.
  • Schedule automated voice calls with pre-recorded audio files.
  • Distribute WhatsApp notifications across rotating numbers in a managed pool.
  • Monitor real-time delivery receipts, call answer rates, and credit balance usage.

Key Capabilities

DLT-Compliant Bulk SMS

Route transactional and promotional SMS with automated DLT entity and template ID validation.

Voice Outbound Dialing (OBD)

Broadcast recorded voice messages and capture recipient keypress responses (DTMF).

Rotating WhatsApp Number Pool

Distribute high-velocity messaging across multiple numbers to balance delivery loads.

Unified Credit Ledger

Manage transparent unit balances, real-time consumption logs, and multi-channel delivery status.

How It Works

Step 1: Select Delivery Channel

Choose between SMS, Voice OBD, or WhatsApp Number Pool based on your communication goal.

Step 2: Upload Contact Audience

Import filtered CSV/Excel contact lists with custom parameters and dynamic recipient tags.

Step 3: Set Content & Media Assets

Insert approved DLT templates, upload MP3/WAV voice audio, or compose message text.

Step 4: Dispatch & Track Delivery

Execute instant or scheduled dispatch with live delivery receipts (DLR) and call connection metrics.

Integrations & Connections

Indian Telecom DLT Gateways
Available
Voice OBD Telecom Trunks
Available
WhatsApp Number Pools
Available
Unified Wallet & Razorpay Recharge
Available

Frequently Asked Questions

The hub unifies DLT-compliant SMS (transactional/promotional), Voice Outbound Dialing (OBD) audio broadcasts, and Rotating WhatsApp Number Pools under one interface.

Yes. In accordance with TRAI regulations, commercial SMS requires registered Principal Entity IDs and approved Header/Template IDs, which our platform validates automatically before dispatch.

You upload a recorded audio message (WAV or MP3 format). The system dials your contact list simultaneously, plays the recording upon answer, and logs call duration.

Yes. The IVR engine captures DTMF keypresses (e.g. "Press 1 to confirm, Press 2 to speak with an agent") and records the response in real-time.

High-volume messaging loads are distributed across multiple configured WhatsApp instances to balance throughput and prevent bottlenecks.

Each channel consumes units from your centralized balance based on transparent per-message or per-pulse pricing visible in your billing ledger.

Yes. You can recharge your channel credits instantly through our integrated Razorpay payment gateway checkout.

Ready to get started with Omnichannel Messaging?

Start your free trial today and explore how Ctrl TASQ simplifies your communication and lead workflows.

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Workflow Summary
1

Select Delivery Channel: Choose between SMS, Voice OBD, or WhatsApp Number Pool based on your communication goal.

2

Upload Contact Audience: Import filtered CSV/Excel contact lists with custom parameters and dynamic recipient tags.

3

Set Content & Media Assets: Insert approved DLT templates, upload MP3/WAV voice audio, or compose message text.

4

Dispatch & Track Delivery: Execute instant or scheduled dispatch with live delivery receipts (DLR) and call connection metrics.

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Template Guidelines

Review Meta's message template compliance rules and test your templates.

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