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AI Calling  |  Agent Studio

AI Voice Agents

Configure custom AI voice personalities trained on your business knowledge, product details, and conversation rules.

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AI Voice Agents

AI Calling

Built-in Module

What You Can Do

  • Create specialized voice agents for customer support, lead qualification, or event reminders.
  • Feed business knowledge bases and FAQs to prevent inaccurate responses.
  • Test agent conversations live in a browser playground before deployment.
  • Attach custom agents to specific calling campaigns or phone numbers.

Key Capabilities

Custom Persona & System Prompts

Define agent tone, communication style, greeting phrasing, and boundary rules.

Document Knowledge Integration

Connect FAQ documents, service details, and product catalogs to guide answers.

Multilingual Conversation Support

Communicate across multiple languages and regional accents.

Mid-Call Function Triggers

Trigger external webhooks and data lookups during active phone calls.

How It Works

Step 1: Define Persona & Rules

Set the agent role, voice tone, greeting message, and operational guidelines.

Step 2: Upload Business Knowledge

Provide product manuals, price sheets, and service FAQs for the agent to reference.

Step 3: Test in Web Playground

Interact with the voice agent directly through your browser microphone to verify responses.

Step 4: Attach to Voice Campaigns

Connect the configured agent to outbound calling campaigns or inbound numbers.

Integrations & Connections

Neural Speech Engine
Available
Document & Text Knowledge Base
Available
Webhook & API Execution
Available
Campaign Voice Attachments
Available

Frequently Asked Questions

You upload your FAQs, product catalogs, pricing sheets, or company documentation to the agent's knowledge base. The agent retrieves verified answers in real-time during conversations.

Yes. You configure system instructions, formality, empathy levels, greeting phrasing, and strict operational boundaries.

Yes. The agent detects the language and dialect spoken by the caller and responds accordingly in the same language.

Yes. Function calling allows the voice bot to query order status, verify account IDs, or send SMS confirmation links while the call is active.

Yes. An interactive browser-based simulator allows you to speak with your agent via your computer microphone to verify its answers and timing.

Strict system prompt constraints and retrieval-augmented verification restrict the agent to answering strictly from your uploaded knowledge base.

Audio streams and transcript logs use encrypted transport, and sensitive information like payment numbers can be automatically redacted.

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Workflow Summary
1

Define Persona & Rules: Set the agent role, voice tone, greeting message, and operational guidelines.

2

Upload Business Knowledge: Provide product manuals, price sheets, and service FAQs for the agent to reference.

3

Test in Web Playground: Interact with the voice agent directly through your browser microphone to verify responses.

4

Attach to Voice Campaigns: Connect the configured agent to outbound calling campaigns or inbound numbers.

Related Features
AI Telecalling Voice Campaigns & DNC WhatsApp Cloud API Omnichannel Messaging
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