Privacy Policy

NETFRANEX MARKETING PRIVATE LIMITED (Company, we, us, our) operates the CTRL TASQ marketing automation platform available at ctrltasq.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use CTRL TASQ.

We are committed to protecting your privacy and complying with applicable data protection laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Personal Data Protection Bill of India, and other international privacy regulations.

2.1 Information You Provide to Us

We collect information you directly provide when you:

• Register for a CTRL TASQ account (name, email address, phone number, company name)
• Make payments (billing information, payment method details)
• Use our services (content, messages, posts, images, videos you create or upload)
• Connect third-party accounts (OAuth tokens, not passwords)
• Contact customer support (correspondence, feedback, inquiries)

2.2 Information We Collect Automatically

When you use CTRL TASQ, we automatically collect:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent, click patterns)
• Log data (access times, error logs, system activity)
• Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information from Third-Party Sources

We may receive information from third-party platforms you connect:

• Social media platforms (Facebook, LinkedIn, Instagram, Twitter)
• WhatsApp Business API
• Analytics and advertising partners
• Payment processors

We use your information to:

• Provide, operate, and maintain CTRL TASQ services
• Process your transactions and manage your account
• Authenticate users and prevent fraud
• Send you service-related communications and notifications
• Provide customer support and respond to inquiries
• Improve, personalize, and optimize CTRL TASQ
• Develop new features and services
• Conduct analytics and research
• Send marketing communications (with your consent)
• Ensure security and prevent misuse
• Comply with legal obligations and enforce our Terms and Conditions

For users in the European Economic Area, we process your personal data based on:

5.1 When We Share Information

We may share your information with:

• Service Providers: Cloud hosting, payment processing, analytics, customer support
• Third-Party Platforms: Social media platforms you connect (Facebook, LinkedIn, WhatsApp)
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: To comply with laws, court orders, or government requests
• Protection of Rights: To protect our rights, safety, or property and that of our users

6.1 Security Measures

We implement industry-standard security measures to protect your information, including encryption, access controls, secure servers, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

6.2 No Credential Storage

CTRL TASQ DOES NOT STORE YOUR SOCIAL MEDIA PASSWORDS OR CREDENTIALS. All third-party platform connections are established through secure OAuth 2.0 protocols.

6.3 Data Location

Your data may be stored and processed in India or other countries where we or our service providers operate. By using CTRL TASQ, you consent to the transfer of your information to countries outside your country of residence.

6.4 Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After account deletion, we may retain certain information as required by law or for legitimate business purposes.

7.1 Rights for All Users

You have the right to:

• Access your personal information
• Update or correct inaccurate information
• Request deletion of your account and data
• Opt-out of marketing communications

7.2 Additional Rights for GDPR Users (EEA, UK, Switzerland)

• Right to data portability
• Right to restriction of processing
• Right to object to processing
• Right to withdraw consent

7.3 Additional Rights for CCPA Users (California)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell)
• Right to non-discrimination for exercising privacy rights

7.4 How to Exercise Your Rights

To exercise your privacy rights, contact us at privacy@ctrltasq.com or through your account settings. We will respond to verified requests within the timeframes required by applicable law.

User can request for account deletion through the url Deactivate Social data will be retained for 45 days after account disconnection and then permanently deleted.

We use cookies, web beacons, and similar tracking technologies to collect information about your use of CTRL TASQ. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

CTRL TASQ may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

Facebook®, Instagram®, WhatsApp®, Messenger®, and Meta® are registered trademarks of Meta Platforms, Inc. YouTube®, Google My Business®, Google Business Profile®, and Google® are registered trademarks of Google LLC. LinkedIn® is a registered trademark of LinkedIn Corporation, a subsidiary of Microsoft Corporation. Twitter® and X® are registered trademarks of X Corp. (formerly Twitter, Inc.). TikTok® is a registered trademark of ByteDance Ltd. Pinterest® is a registered trademark of Pinterest, Inc. CTRL TASQ (operated by NETFRANEX MARKETING PRIVATE LIMITED) is an independent third-party marketing automation platform and is not affiliated with, endorsed by, sponsored by, or in any way officially connected with Meta Platforms, Inc., Google LLC, LinkedIn Corporation, Microsoft Corporation, X Corp., ByteDance Ltd., Pinterest, Inc., or any of their subsidiaries or affiliates. All product names, logos, brands, trademarks, and registered trademarks are the property of their respective owners. Use of these names on this platform is for descriptive and identification purposes only and does not imply any affiliation with or endorsement by the respective trademark holders. Our integrations with these platforms are conducted solely through their official, publicly available APIs and in accordance with each platform's respective Terms of Service, Developer Policies, and Brand Guidelines.

CTRL TASQ is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer personal data from the EEA to other countries, we use appropriate safeguards such as Standard Contractual Clauses.

By using CTRL TASQ, you consent to the transfer of your information to countries outside your jurisdiction.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the Last Updated date. Your continued use of CTRL TASQ after changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

For privacy-related inquiries or to exercise your privacy rights, you may contact our Data Protection Officer at dpo@ctrltasq.com.

For questions, concerns, or requests regarding this Privacy Policy or our data practices: