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Voice Campaigns & DNC

Launch batch calling campaigns with timezone controls, smart retry logic, and Do-Not-Call (DNC) compliance.

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Voice Campaigns & DNC

AI Calling

Built-in Module

What You Can Do

  • Upload contact lists and automatically scrub Do-Not-Call records.
  • Set daily calling hours to comply with telemarketing regulations.
  • Define automated retry rules for unanswered calls (e.g., retry after 2 hours).
  • Monitor campaign metrics including contact rates, call durations, and completion stats.

Key Capabilities

Real-Time DNC Scrubbing

Automatically filter phone numbers against Do-Not-Call registries and internal opt-out lists.

Timezone & Calling Window Controls

Restrict calls to valid business hours based on recipient geographic locations.

Automated Retry & Pacing Logic

Reschedule unanswered or busy calls at specified retry intervals.

Concurrent Line Management

Adjust parallel calling lines to match your team's handling capacity.

How It Works

Step 1: Upload Contact Audience

Import your phone list with contact attributes and designated campaign tags.

Step 2: Attach Script & Voice Agent

Select the voice agent persona and set the call objective and qualification parameters.

Step 3: Set Compliance & Pacing Rules

Define permitted calling hours, DNC filtering, concurrent lines, and retry limits.

Step 4: Launch & Track Telemetry

Start the campaign and monitor connected calls, average duration, and transferred leads.

Integrations & Connections

DNC Registry Scrubbing
Available
Automated Calling Scheduler
Available
Live Concurrency Throttling
Available
Exportable Call Telemetry
Available

Frequently Asked Questions

Before dialing, phone numbers are scrubbed against your internal opt-out database and configured Do-Not-Call registries. Callers can also opt out verbally during calls.

Yes. Campaigns only execute within the scheduled start and end hours (e.g. 9:00 AM to 6:00 PM) for the target timezone.

Configured retry rules automatically reschedule the contact for a subsequent attempt after a defined interval.

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Workflow Summary
1

Upload Contact Audience: Import your phone list with contact attributes and designated campaign tags.

2

Attach Script & Voice Agent: Select the voice agent persona and set the call objective and qualification parameters.

3

Set Compliance & Pacing Rules: Define permitted calling hours, DNC filtering, concurrent lines, and retry limits.

4

Launch & Track Telemetry: Start the campaign and monitor connected calls, average duration, and transferred leads.

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