Find instant answers to common questions about our plans, AI automation, messaging suite, and tools.
Billing
Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time. Changes will be prorated and take effect immediately.
Whatsapp Cloud Api
What is the WhatsApp Cloud API?
WhatsApp Cloud API is Meta's official enterprise solution hosted directly on Meta infrastructure, allowing businesses to send and receive messages securely with high deliverability.
Omnichannel Messaging
What communication channels are supported in the Omnichannel Hub?
The hub unifies DLT-compliant SMS (transactional/promotional), Voice Outbound Dialing (OBD) audio broadcasts, and Rotating WhatsApp Number Pools under one interface.
Whatsapp Broadcasts
How do official WhatsApp broadcasts differ from personal WhatsApp broadcast lists?
Personal WhatsApp lists require recipients to have your number saved in their phonebook. Official Cloud API broadcasts are delivered regardless of address book saves, provided the user has opted in.
Ai Telecalling
How natural does the AI caller sound over phone lines?
Our voice engine utilizes neural text-to-speech models with conversational intonation, natural pauses, and responsive latency suited for realistic phone calls.
Ai Voice Agents
How do I train a voice agent on my company information?
You upload your FAQs, product catalogs, pricing sheets, or company documentation to the agent's knowledge base. The agent retrieves verified answers in real-time during conversations.
Voice Campaigns Dnc
How does automated Do-Not-Call (DNC) list scrubbing work?
Before dialing, all contact records are validated against your internal opt-out registry and national DNC databases. Scrubbed numbers are skipped automatically.
Social Media Scheduler
Which social media platforms are supported for scheduling and auto-publishing?
The scheduler connects directly with Facebook Pages, Instagram Business, LinkedIn Profiles & Company Pages, X (Twitter), YouTube, and Pinterest.
Ai Content Creation
What types of marketing copy can the AI assistant generate?
You can generate social media captions, carousel text, ad headlines, email newsletters, blog article drafts, video hook scripts, and product descriptions.
Ads Events
Which advertising platforms can I manage through this module?
You can configure and track ad campaigns across Meta (Facebook and Instagram Ads), Google Ads, and LinkedIn Events.
Website Builder
How does the 1-Click ZIP project export work?
When your website is ready, clicking "Export Project" packages your HTML5 pages, CSS stylesheets, JavaScript files, and image assets into a clean, standalone ZIP archive.
Smart Forms Leads
How does conditional logic work in forms?
Conditional logic lets you create rules that show or hide specific fields based on what the respondent selected in previous questions.
Classifieds Extractor
Can a single newspaper clipping image produce multiple separate records?
Yes. The OCR engine identifies column boundaries and text blocks on a scanned page to split and parse each individual classified ad into its own distinct record.
Trial
Is there a free trial?
Yes, we offer a 14-day free trial on all paid plans. No credit card required to start.
Whatsapp Cloud Api
Can I use my existing WhatsApp Business phone number?
Yes. You can migrate an existing phone number or register a new number during the Meta Embedded Signup flow in your dashboard.
Omnichannel Messaging
Is DLT registration mandatory for SMS sending in India?
Yes. In accordance with TRAI regulations, commercial SMS requires registered Principal Entity IDs and approved Header/Template IDs, which our platform validates automatically before dispatch.
Whatsapp Broadcasts
How do Meta messaging tiers and daily limits work?
Meta starts phone numbers at Tier 1 (1,000 unique recipients/day) and automatically upgrades numbers to Tier 2 (10,000), Tier 3 (100,000), or Unlimited as you maintain a high quality rating.
Ai Telecalling
Can the AI caller handle interruptions and tangent questions?
Yes. The system includes speech interruption detection (barge-in). If a prospect interrupts, the AI pauses immediately, processes the input, and responds in context.
Ai Voice Agents
Can I customize the agent's speaking style and tone?
Yes. You configure system instructions, formality, empathy levels, greeting phrasing, and strict operational boundaries.
Voice Campaigns Dnc
Can I enforce specific calling hours to comply with regulations?
Yes. Campaigns are restricted to permitted regional business hours (e.g. 9:00 AM to 7:00 PM) based on recipient timezones to prevent nuisance calls.
Social Media Scheduler
Can I customize captions and hashtags for each network in a single post?
Yes. You can write a shared base message and then adjust platform-specific copy, such as adding hashtags for Instagram and trimming text for X character limits.
Ai Content Creation
Which marketing copywriting frameworks are supported?
The assistant includes templates for direct-response frameworks such as AIDA (Attention, Interest, Desire, Action), PAS (Problem, Agitate, Solve), and BAB (Before, After, Bridge).
Ads Events
How does corporate LinkedIn Event management work?
You can create professional LinkedIn webinars and conferences, schedule promotional updates, invite attendees, and export registration records.
Website Builder
Can I host exported websites on my own server, cPanel, or AWS?
Yes. The exported ZIP files contain clean standard HTML/CSS with zero proprietary server dependencies. You can upload them to cPanel, Apache, Nginx, AWS S3, Vercel, or Netlify.
Smart Forms Leads
Can I receive instant WhatsApp notifications when someone fills a form?
Yes. You can configure your phone number to receive an immediate WhatsApp message containing a structured summary of all submitted answers.
Classifieds Extractor
What image and document file formats can I upload for extraction?
You can upload high-resolution images (JPG, PNG) or multi-page PDF documents of printed newspaper classified columns.
Features
How many social media accounts can I connect?
It depends on your plan. Free plan allows 3 accounts, while Enterprise allows up to 40 accounts. You can upgrade anytime.
Whatsapp Cloud Api
How are message templates reviewed and approved?
Templates are submitted directly to Meta through our interface. Meta reviews submissions for category alignment and policy compliance, typically approving within minutes to a few hours.
Omnichannel Messaging
How does Voice Outbound Dialing (OBD) broadcast work?
You upload a recorded audio message (WAV or MP3 format). The system dials your contact list simultaneously, plays the recording upon answer, and logs call duration.
Whatsapp Broadcasts
Can I personalize broadcast messages with custom contact fields?
Yes. You can map contact attributes (such as customer name, invoice ID, renewal date, order total) to variables like {{1}}, {{2}}, and {{3}}.
Ai Telecalling
How does lead qualification scoring work during active calls?
The AI evaluates caller answers against your defined qualification criteria (e.g. budget, timeframe, interest level) and tags leads accordingly.
Ai Voice Agents
Can one voice agent handle multiple languages?
Yes. The agent detects the language and dialect spoken by the caller and responds accordingly in the same language.
Voice Campaigns Dnc
How does intelligent retry logic work for unanswered or busy calls?
You can configure automatic retry rules (e.g. retry after 2 hours, maximum 3 attempts) to follow up with busy or unanswered contacts without manual intervention.
Social Media Scheduler
Are vertical video formats like Instagram Reels and YouTube Shorts supported?
Yes. You can upload and schedule vertical MP4 video files directly for Instagram Reels, YouTube Shorts, and Facebook video feeds.
Ai Content Creation
Can the AI assistant write and translate content in multiple languages?
Yes. It supports content creation and natural translation across more than 50 regional and international languages.
Ads Events
Can leads captured from LinkedIn Events be connected to WhatsApp workflows?
Yes. Event registrants can automatically receive WhatsApp reminders, calendar invite files, and event access links.
Website Builder
Do embedded lead forms continue working after exporting the website?
Yes. Embedded Ctrl TASQ forms securely submit lead inquiries back to your dashboard and trigger instant notifications regardless of where the website is hosted.
Smart Forms Leads
How do I embed forms onto WordPress, Webflow, or custom websites?
Lightweight JavaScript and iframe embed codes are provided. You copy and paste the snippet onto any webpage to render the form seamlessly.
Classifieds Extractor
Why is human review required before saving contacts?
Because newspaper print quality, ink smudges, and scan angles vary, human verification ensures phone numbers and business names are 100% accurate before outreach.
Billing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for Enterprise plans.
Whatsapp Cloud Api
What is the 24-hour customer service window?
When a user messages your business, a 24-hour customer service window opens during which you can send free-form custom replies without needing pre-approved templates.
Omnichannel Messaging
Can I capture user keypress responses during Voice OBD calls?
Yes. The IVR engine captures DTMF keypresses (e.g. "Press 1 to confirm, Press 2 to speak with an agent") and records the response in real-time.
Whatsapp Broadcasts
What happens when a recipient requests to opt out?
When a user replies with keywords like "STOP" or taps an opt-out quick reply button, the system flags the contact to exclude them from future marketing broadcasts automatically.
Ai Telecalling
How does live call transfer to a human agent work?
When a caller requests a representative or qualifies as a high-intent prospect, the AI initiates a warm bridge transfer to your sales rep's phone number.
Ai Voice Agents
Can the voice agent trigger external APIs and webhooks mid-call?
Yes. Function calling allows the voice bot to query order status, verify account IDs, or send SMS confirmation links while the call is active.
Voice Campaigns Dnc
Can I adjust concurrent calling lines to match team availability?
Yes. You can throttle concurrent dialing lines up or down to align with the number of human sales reps available for live call transfers.
Social Media Scheduler
How does the visual drag-and-drop calendar work?
The calendar displays all scheduled and published posts across a monthly or weekly grid. You can drag and drop post cards to reschedule times instantly.
Ai Content Creation
Can I define and save custom brand tone presets?
Yes. You can select or configure custom tone presets (e.g. Professional, Casual, Authoritative, Witty) to ensure consistent brand voice.
Ads Events
How does automated A/B creative variation testing work?
You configure multiple headline hooks and visual creatives to compare click-through and conversion metrics in a unified report.
Website Builder
Are created websites mobile-friendly and responsive?
Yes. Every section is built with semantic HTML5 and responsive flexbox/grid layouts that adapt to desktop, tablet, and mobile devices.
Smart Forms Leads
Can I trigger automated email or WhatsApp confirmations to the respondent?
Yes. You can configure instant auto-responders to send welcome emails, PDF brochures, or WhatsApp confirmations to the person who submitted the form.
Classifieds Extractor
How does duplicate detection work?
The system cleans phone numbers into standard formats and cross-checks them against previously extracted contacts to highlight duplicates.
Billing
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your billing period.
Whatsapp Cloud Api
How does multi-agent team inbox routing work?
Incoming customer chats are pooled into a centralized inbox where supervisors can assign conversations to specific team members, leave internal notes, and track resolution status.
Omnichannel Messaging
How do rotating WhatsApp number pools work?
High-volume messaging loads are distributed across multiple configured WhatsApp instances to balance throughput and prevent bottlenecks.
Whatsapp Broadcasts
Can I attach PDF documents, images, and CTA buttons in broadcasts?
Yes. Meta-approved templates support rich media headers (PDFs, JPGs, MP4 videos) as well as interactive quick-reply and URL action buttons.
Ai Telecalling
What happens when a call connects to voicemail or an answering machine?
Answering machine detection identifies automated greetings and can either hang up immediately to conserve minutes or leave a concise voicemail.
Ai Voice Agents
Can I test and talk with the voice agent before deploying to live callers?
Yes. An interactive browser-based simulator allows you to speak with your agent via your computer microphone to verify its answers and timing.
Voice Campaigns Dnc
What outcome metrics are recorded for each campaign call?
The system records call connection status (Answered, Busy, No Answer, Voicemail), call duration, prospect sentiment, full audio recording, and speech transcript.
Social Media Scheduler
How far in advance can I schedule social media content?
There is no limit. You can schedule content weeks or months ahead to maintain a steady publishing cadence.
Ai Content Creation
Can I transfer generated copy directly to the social media scheduler?
Yes. A single button sends your generated caption, hashtags, and formatting straight into your social publishing queue.
Ads Events
Do I need existing Meta and Google advertising accounts?
Yes. You authorize your existing ad accounts securely via OAuth to manage campaigns and pull performance telemetry.
Website Builder
Can I build multi-page websites with shared navigation menus?
Yes. You can manage multi-page projects (Home, About, Services, Pricing, Contact) with automated shared navigation bars and footers.
Smart Forms Leads
Can I export captured leads to CSV or Excel?
Yes. You can filter, search, and export complete lead submission records with timestamps and IP data to CSV/Excel at any time.
Classifieds Extractor
Can I export verified records to spreadsheet formats?
Yes. You can download reviewed listings with categories, phone numbers, and notes as CSV or Excel files with one click.
Whatsapp Cloud Api
Can I build automated reply bots with keywords?
Yes. You can set keyword triggers (e.g. "PRICE", "HOURS", "HELP") and conversational decision trees to provide instant answers 24/7.
Omnichannel Messaging
How are credits and unit pricing billed?
Each channel consumes units from your centralized balance based on transparent per-message or per-pulse pricing visible in your billing ledger.
Whatsapp Broadcasts
How can I maintain a high phone number quality rating?
Send messages only to opted-in audiences, use pre-approved templates matching user expectations, pace campaigns appropriately, and provide a clear opt-out path.
Ai Telecalling
Are audio recordings and transcripts saved for every call?
Yes. Full audio recordings, speech-to-text transcripts, call duration, and outcome summaries are archived in your dashboard for quality review.
Ai Voice Agents
How does the voice agent prevent hallucinations and inaccurate responses?
Strict system prompt constraints and retrieval-augmented verification restrict the agent to answering strictly from your uploaded knowledge base.
Voice Campaigns Dnc
Can callers opt out verbally during the call?
Yes. When a prospect says "remove my number" or "do not call", the AI registers the request and adds the number to the DNC opt-out list immediately.
Social Media Scheduler
What happens if a post fails to publish?
If an account token expires or media formatting fails, the system logs the exact error reason and sends an alert so you can reconnect or retry in one click.
Ai Content Creation
Can I save custom prompt workflows for my marketing team?
Yes. You can create and save standardized prompt templates for frequent campaigns to keep team output consistent.
Ads Events
How are cost-per-lead (CPL) and return on ad spend (ROAS) tracked?
The analytics dashboard consolidates total ad spend, impressions, link clicks, and captured form conversions in real time.
Website Builder
Is any coding or web development experience required?
No coding is needed. The visual drag-and-drop editor allows anyone to assemble professional website layouts using pre-designed blocks.
Smart Forms Leads
Is spam and bot protection included in the form builder?
Yes. Built-in honeypot spam traps and optional Google reCAPTCHA v3 prevent automated bot submissions without friction for genuine visitors.
Classifieds Extractor
Can I send extracted contacts directly to WhatsApp or AI Calling queues?
Yes. Reviewed contacts can be imported directly into WhatsApp Broadcast groups or outbound AI Telecalling campaign queues without manual re-entry.
Whatsapp Cloud Api
Is Official Business Account (Green Tick) verification supported?
Yes. Businesses with verified Meta Business Managers that meet Meta's brand presence criteria can apply for Official Business Account (Green Tick) verification directly.
Omnichannel Messaging
Can I top up my balance online?
Yes. You can recharge your channel credits instantly through our integrated Razorpay payment gateway checkout.
Whatsapp Broadcasts
Can I schedule campaigns in advance for specific timezones?
Yes. You can schedule broadcasts to dispatch at specific dates and local times to maximize recipient engagement.
Ai Telecalling
Can the AI telecaller schedule calendar appointments during the call?
Yes. The agent can offer open calendar time slots and confirm appointment bookings directly during the conversation.
Ai Voice Agents
How is sensitive customer data protected during voice calls?
Audio streams and transcript logs use encrypted transport, and sensitive information like payment numbers can be automatically redacted.
Voice Campaigns Dnc
Can I pause, resume, or cancel calling campaigns in real time?
Yes. You have full manual control to pause, resume, or adjust campaign pacing from your campaign dashboard at any moment.
Social Media Scheduler
Can I manage multiple client or brand accounts from one dashboard?
Yes. You can connect and switch between different social accounts and pages from your centralized manager.
Ai Content Creation
Does the generated content pass originality checks?
Yes. Text is synthesized contextually based on your unique product parameters rather than copied verbatim from existing articles.
Ads Events
Can I set daily budget limits and automated schedule windows?
Yes. You define maximum daily budgets and campaign start/end dates to maintain complete control over advertising expenditure.
Website Builder
Can I edit the raw HTML and CSS if needed?
Yes. Advanced users can inspect and modify code blocks directly inside the builder before exporting.
Smart Forms Leads
Can respondents upload documents or image files through the form?
Yes. File upload fields support PDFs, documents, and image attachments with customizable file size and format restrictions.
Classifieds Extractor
Is any data saved automatically without human review?
No. Extracted ads remain in a pending review batch until you verify, edit, and confirm them into your permanent contact database.
No matching answers found
Try searching with different keywords or browse all categories.
Still have questions or need a custom setup?
Our solution architects are ready to help you configure the ideal marketing automation pipeline.