Data Deletion Instructions
1. INTRODUCTION
This page explains how you can request the removal of your personal data from CTRL TASQ, including data that may be shared with connected social media platforms (Facebook, LinkedIn, Google, etc.). NETFRANEX MARKETING PRIVATE LIMITED (Company, we, us, our) respects your right to erasure under applicable privacy laws.
By using CTRL TASQ, you have the right to request deletion of your data. This instruction document outlines the process, timelines, and what to expect when you submit a data deletion request.
2. HOW TO REQUEST DATA DELETION
You can request data deletion through any of the following methods. Please use the method most convenient for you:
Important: To protect your privacy, we will verify your identity before processing any deletion request. For requests initiated via email or post, we may require additional proof of ownership of the account.
4. WHAT DATA IS DELETED
The following table summarizes the categories of data that will be permanently removed upon successful verification of your deletion request:
| Data Category | Description | Retention after deletion |
|---|---|---|
| Profile Information | Name, email, phone, company details, profile picture | Deleted within 30 days |
| Authentication Data | Login credentials, session logs, IP addresses | Anonymized after 90 days |
| Campaign & Analytics Data | Campaign history, clickstream, pixel events, lead forms | Deleted or aggregated (non-personal) |
| Social Media Connections | Access tokens, user IDs from Facebook, LinkedIn, etc. | Revoked immediately; platform logs may persist |
| Billing Information | Payment history, invoices (retained for legal compliance) | Pseudonymized for tax/audit purposes only |
Note: Some data may be retained in encrypted backups for a limited period (up to 90 days) before complete purging, as required for disaster recovery. Such backups are inaccessible to production systems.
5. CONFIRMATION AND TIMELINE
Once we receive your data deletion request, the following process applies:
- Acknowledgment: You will receive an acknowledgment within 48 hours.
- Verification: We may request additional information to confirm your identity (e.g., a verification link sent to your registered email).
- Processing: Actual deletion of data from our active databases begins within 7 business days after verification.
- Final confirmation: Once deletion is complete, we will notify you via email. This usually takes up to 30 days, depending on the complexity of connected services.
5.1 Exceptions
We may decline deletion requests if we are legally required to retain certain data (e.g., for fraud prevention, regulatory compliance). In such cases, we will inform you with reasons.
6. CONTACT INFORMATION
For any questions or to submit a deletion request directly, please contact us:
NETFRANEX MARKETING PRIVATE LIMITED
Website: ctrltasq.com
Privacy Email: privacy@ctrltasq.com
Data Protection Officer: dpo@ctrltasq.com
Phone: +91-40-1234-5678 (Mon-Fri 9am-6pm IST)
Registered Office: 6-3-248/1, Road No. 1, Banjara Hills, Hyderabad, Telangana 500034, India
Document Version 1.0 | Effective Date: February 1, 2026
3. DELETION FROM CONNECTED SOCIAL MEDIA PLATFORMS
If you have connected your CTRL TASQ account with social media platforms (Facebook, LinkedIn, Google, Twitter, etc.), your data deletion request will also trigger the removal of data shared with those platforms, subject to their policies.
3.1 What happens to social media data?
3.2 Social platforms affected
Note: Some social platforms may retain anonymized or aggregated usage statistics even after deletion. We cannot control their internal retention policies; please refer to their privacy policies for details.